Ofaex notified me that abusive activity has occurred under my account. What does this mean, and what do I need to do?
Our Abuse team contacts you using the email address listed on your account. If you have received an abuse notice from Ofaex, do the following:
- Review the abuse notice to see what content or activity was reported.
- Take immediate action to stop the abuse and prevent a recurrence.
- Reply directly to the abuse report and explain how you stopped the abuse and how you're preventing the abusive activity from recurring in the future.
If you fail to respond to an abuse notice within 24 hours or the abuse is severe, Ofaex might block or suspend the service. If you believe that the account or service may have been compromised, contact us immediately to secure your resources.
